Tazewell County Consolidated Communications TC3

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Frequent Questions

At TC3, we've done our best to create a website that anticipates and satisfies informational needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at Questions@TC3-911.org .

What if I dial 9-1-1 by mistake?
DO NOT HANG UP! Tell the Telecommunicator it was a mistake and answer any questions. In certain cases, a police officer may be sent to your location to verify that you are OK.

Can I send a Text Message to 9-1-1?
NO, TEXT to 911 is not yet available in Tazewell County. We are preparing for Next-Generation 9-1-1 which will have text messaging available in the near future.

Should I let my child practice dialing 9-1-1 on an old phone?
DO NOT GIVE YOUR CHILDREN an old or unregistered WORKING Cell or Smart Phone! All live phones can call 9-1-1.

Should I install an ‘Instant’ 9-1-1 app on my phone?
DO NOT USE A SMARTPHONE APP for 1-press DIAL 9-1-1! You may dial 9-1-1 by simply touching the phone.

Why does the Telecommunicator ask for my location, doesn’t it show on the 9-1-1 screen?
We must verify that the location is correct. It may be a business, hotel or school that has many telephone extensions. The address shown may not include a particular building, floor or room number, even though it is required by law. Surprisingly, when faced with an emergency, many people first call a friend or relative. When your friend or relative calls 9-1-1 for you, the result is a delay in the First Responder arriving to help.

What should I do if I am reporting an assault and my attacker is listening?
If your attacker will further cause you harm, when the call is answered pretend you are calling a relative. The Telecommunicator is trained to begin asking you questions that you can answer with a yes or no. The police will be sent to your location.

What if I am not sure that my situation is an emergency?
When in doubt do not call a friend or relative. CALL 9-1-1!

I am driving by a traffic accident, should I call 9-1-1?
Use common sense! If you see injured people and no one has a phone in their hand, call immediately. Render aid if you can, the Telecommunicator will provide instructions. If you see others using their phones, assume 9-1-1 has been called. If the Telecommunicator answers your call, verifies the location and advises the incident has been reported: HANG UP PROMPTLY!

If I called 9-1-1 and feel that I have been treated rudely or improperly who should I contact?
Send an email describing the event to: Complaint@TC3-911.org. Include the date, time and your calling location along with a description of the encounter. You will be contacted at a later time to resolve the issue.